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Customer Support Specialist

This opportunity is for a Independent Contractor.

Brief:

Are you the type of person who goes the extra mile to make someone smile (even if you don’t know them)?

This rare opportunity is for you if you genuinely enjoy helping customers while empowering a company to grow.

This is for you if you love personal growth and personal development.

At Soul Space Media, we’re on a mission to guide people to tune into a world of infinite possibilities — our flagship brand features Emotional Empowerment expert, Sarah Prout.

If you have a true love and passion for respecting and serving customers through your contribution we invite you to apply to become one of our soul centered team members and share your gifts with our community.

You'll be the frontline and friendly voice of Soul Space Media, assisting our customers through technical challenges to account issues, to managing memberships for our online community, plus anything in between. We have powerful and positive intentions. We care about our team members and customers, and celebrate each other's wins.

This exciting position is for you if you truly care about making a lasting difference in the lives of others and who also excels at highly repetitive tasks and continues to dream of ways to enhance our customer experience. It's for you if you can balance both the needs of the company and the needs of the customer, and if you love growth and spiritual expansion.

Responsibilities:

  • Manage incoming emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

  • Solutions focused: someone who doesn’t waste time with excuses. You identify the problems and move towards a solution
  • Compassionate communicator: you understand human emotions, feelings, thoughts, tendencies and display patience, empathy and seek understanding
  • Processing speed: you can handle a high volume of emails and make quick decisions if they require a response
  • Creative: you are not a robot. You can easily take a “template” email response and make a few tweaks so the customer feels acknowledged, appreciated and answered.
  • Systemic and high attention to detail: you thrive on highly repetitive tasks and pride yourself in your attention to detail
  • Superb listener: you believe that listening is just as important as speaking
  • Team player: you understand that if we’re a team and customer satisfaction is a company-wide focus, and not a department KPI or individual accolade

Location

Remote

Reports to:

Head of Customer Support + COO

Start Date

Immediate

Hourly Rate

Negotiable

Hours Per Week

10-40 hours per week

If you can see yourself fulfill the role of Customer Care Specialist, please apply!