Customer Care Manager
This opportunity is for a Independent Contractor.
We are looking for a motivated and experienced Customer Care Manager to lead our customer care department, provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running in an efficient and profitable manner, provide outstanding customer service to our customers and set customer satisfaction goals, develop effective customer service procedures, and implement customer loyalty programs.
The Customer Care Manager is responsible for developing all culture, process and performance improvements and efficiencies for the customer, and for leading/developing a global team, who typically deliver customer interactions across multiple channels (telephone, email, online, live chat, social media, etc.)
To qualify for the role, the ideal candidate will have proven experience working in a customer care position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Hours Per Week
10-20 hours per week